MOGS

Recent World of Warcraft Scam

Over the past few weeks I have noticed a pattern of scam activities between our customers and delivery in World of Warcraft, I’ve spoken with many of you via MSN, Email, Live Chat, etc pouring through screen shots and delivery logs to try and find out what the real cause of this problem is.

Unlike other companies in the RMT industry we do not shift blame, we do not refuse to take action or fail to investigate the situation. Any and all complaints made to us are handled ASAP and we always respond with an (accurate as possible) response. Here at Mogs we do not have a “Customer is always right” mentality. That died out in the 90′s. We are however all gamers, and we understand more than most where a customer is coming from and we look into every situation like we were looking into a problem with our own accounts.

Any trades that resulted in the customer getting scammed were reset and placed back into queue. We did this at a loss of revenue to us, someone still had to pay for that gold. But the point is, we support you just the same as you support us, and we very much value your continued business with us here at mogs.

IMPORTANT:
Under no circumstances, at any time, should you ever trade back your gold after the initial trade. If someone says they need the gold back so they can screenshot, please come immediately to live support located at the top right hand corner of our website so we can verify that is indeed the fact. Without getting into any detail as to how this scam is done, just remember, never ever ever give the gold back to anyone unless someone in Live Chat or on the Telephone asks you to.

Again, thanks for the support and appreciation, we definately appreciate you.
Jason / MOGS